Frequently Asked Questions

The minimum age to register and play at 4jljl Casino is 21 years old. This is in line with Philippine gaming regulations. We enforce this strictly through our KYC verification process.

Any account found to belong to a person under 21 will be immediately suspended and all funds will be returned. If you are a parent or guardian and suspect a minor is using 4jljl, please contact our support team immediately at [email protected].

To complete KYC (Know Your Customer) verification on 4jljl, you will need to submit the following:

• A valid government-issued photo ID (Philippine passport, SSS ID, UMID, driver's license, or PhilSys national ID)
• A selfie holding your ID next to your face
• Proof of address (utility bill, bank statement, or barangay certificate dated within the last 3 months)

KYC verification is required before your first withdrawal. It protects your account and ensures compliance with Philippine anti-money laundering regulations.

On the 4jljl Login page, click the "Forgot Password" link below the login form. Enter the email address associated with your account and we will send you a password reset link.

Check your inbox (and spam folder) for the reset email. The link is valid for 30 minutes. If you do not receive the email or continue to have trouble accessing your account, contact our support team via live chat or at [email protected].

No. Each player is allowed only one 4jljl account. Creating multiple accounts is a violation of our Terms & Conditions and may result in all accounts being permanently suspended and any winnings being forfeited.

If you believe a duplicate account was created in error, contact our support team right away so we can resolve the issue without affecting your main account.

4jljl supports a wide range of payment methods popular with Filipino players, including:

• GCash — the most popular e-wallet in the Philippines, with near-instant processing
• PayMaya — fast and convenient digital wallet deposits
• BPI and BDO — online banking transfers
• Metrobank — bank transfer option
• Visa — credit and debit card deposits

All transactions are processed in Philippine Peso (₱) with no hidden conversion fees.

The minimum deposit at 4jljl Casino is ₱100. This low entry point makes it easy for Filipino players to get started without a large upfront commitment. Deposits are credited to your account instantly in most cases, so you can start playing right away.

Withdrawal processing times at 4jljl depend on the method you choose:

• GCash / PayMaya: Usually processed within 15–60 minutes after approval
• BPI / BDO / Metrobank: Typically 1–3 business days depending on your bank
• Visa: 3–5 business days depending on your card issuer

All withdrawals require a completed KYC verification before they can be processed. First-time withdrawals may take slightly longer as our team performs a standard security review.

4jljl does not charge any fees on deposits. For withdrawals, 4jljl also does not impose platform-side fees. However, your bank or e-wallet provider may apply their own transaction charges — please check with GCash, BPI, BDO, or your card issuer for their current fee schedules.

The minimum withdrawal amount at 4jljl is ₱500. Make sure your account balance meets this threshold before submitting a withdrawal request. If you have an active bonus, check the applicable wagering requirements before withdrawing, as bonus funds may need to be played through first.

4jljl offers a welcome bonus for new players upon their first deposit. The exact bonus amount and terms are displayed on the promotions page inside your account after registration. Bonuses are subject to wagering requirements before any winnings can be withdrawn.

Always read the full bonus terms before opting in. If you have questions about a specific promotion, our support team can walk you through the details.

A wagering requirement (also called a playthrough requirement) means you need to bet a certain multiple of your bonus amount before you can withdraw any winnings derived from that bonus. For example, a ₱1,000 bonus with a 20x wagering requirement means you need to place a total of ₱20,000 in bets before the bonus converts to withdrawable cash.

Different games may contribute differently toward wagering requirements — slots typically contribute 100%, while table games may contribute less. Check the specific bonus terms in your 4jljl account for full details.

Yes. 4jljl regularly runs promotions for existing players including reload bonuses, cashback offers, free spins on selected slot games, and special event promotions tied to Philippine holidays and major sports events like PBA playoffs, NBA Finals, and UFC fight nights.

Log in to your 4jljl account and check the Promotions section to see all currently active offers available to your account.

4jljl offers a wide variety of games to suit every type of player:

• Slot Games — hundreds of video slots with various themes, paylines, and jackpot sizes
• Live Casino — real-time tables with live dealers for baccarat, blackjack, roulette, and more
• Bingo — classic and modern bingo variants popular with Filipino players
• Fishing Games — including Dragon Fishing 2 and other arcade-style fishing titles
• Sports Betting — bet on PBA, NBA, UFC, boxing, football, and more
• Specialty Games — including Swimming and other unique titles exclusive to 4jljl

Yes. All games on the 4jljl platform use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our game providers are audited by independent testing agencies to verify the integrity of their RNG systems.

Live casino games use real physical equipment (cards, roulette wheels) operated by trained dealers, streamed in real time — so the outcomes are determined by genuine physical randomness, not software.

Absolutely. 4jljl is fully optimized for mobile browsers on both Android and iOS devices. You do not need to download a separate app — simply open your mobile browser, go to 4jljl, and log in to access the full game library. The mobile experience is smooth, fast, and designed for smaller screens without sacrificing game quality.

4jljl uses industry-standard SSL/TLS encryption to protect all data transmitted between your device and our servers. Your financial information is never stored in plain text, and payment processing is handled through secure, PCI-compliant payment gateways.

We also enforce two-factor authentication (2FA) options for account logins and conduct regular security audits to identify and address potential vulnerabilities. For full details, see our Privacy Policy page.

If you notice any unauthorized transactions, login attempts, or other suspicious activity on your 4jljl account, take these steps immediately:

• Change your password right away from the Account Settings page
• Enable two-factor authentication if you have not already done so
• Contact our support team at [email protected] or via live chat to report the issue

Our security team will investigate and take appropriate action to protect your account. Do not share your login credentials with anyone.

You can set daily, weekly, or monthly deposit limits directly from your 4jljl account settings under the Responsible Gaming tab. Limits take effect immediately once set. Reducing a limit is instant, but increasing a limit requires a mandatory 7-day cooling-off period before the change takes effect.

We strongly encourage all players to set deposit limits as a healthy habit — it keeps your gaming fun and within your personal budget.

Self-exclusion is available to all 4jljl players. Go to Account Settings, then the Responsible Gaming tab, and select your preferred exclusion period — from a 24-hour cooling-off break up to permanent account closure.

During a self-exclusion period, you will not be able to log in, deposit, or place bets. If you need help activating self-exclusion, contact our support team at any time. For more information, visit our Responsible Gaming page.

If you or someone you know is struggling with problem gambling, help is available in the Philippines:

• PAGCOR Responsible Gaming Program — the Philippine Amusement and Gaming Corporation runs awareness and support programs for Filipino players
• National Center for Mental Health (NCMH) — provides counseling and crisis support services nationwide
• Gamblers Anonymous Philippines — free peer support meetings in Manila, Cebu, Davao, and other cities
• 4jljl Support Team — contact us at [email protected] and we will guide you to the right resources

Remember: asking for help is a sign of strength. Gaming should always be fun, not a source of stress or financial hardship.